Shipping & Returns

Firebelly Teas Return Policy

We hope you love Firebelly Teas as much as we love creating exciting and interesting teas for you. If you’ve experienced an issue with your latest purchase, we’re sorry (sad emoji) and we will gladly replace damaged or defective items within 30 days with the original proof of purchase. 

All gift cards and sale items are final sale.

How do I return something?

All gift cards and sale items are final sale. We will gladly replace damaged or defective items within 30 days with the original proof of purchase. We do not currently offer returns or refunds.

What should I do if my order is wrong, damaged or incomplete?

If there is a problem with your order, you can reach out to our Customer Experience team by filling out our Contact Us form. Please note that it may take us longer than usual to reply during especially busy periods.

Other questions?

Check our FAQ page for answers to your most frequently asked questions.
Additionally, if you have any questions about promotions, shipping times, or your order status, please visit the following pages: Contests and Promotions, Shipping Information, or Order Status.

Still have questions or concerns? Reach out to our Customer Experience team by filling out our Contact Us form, or by chatting with us on social media.